Online Tire Sales, Shipping & Return Policy

Effective Date: September 1, 2026

At Shift Mobile Tire Services, we want purchasing tires online to be simple, convenient, and transparent. This policy explains our terms for purchasing tires online, shipping, returns, refunds, cancellations, and damaged or incorrect orders.

This policy applies to consumer purchases made through the Shift Mobile Tire Services website, subject always to any rights and protections that cannot legally be excluded or limited under applicable Canadian federal, provincial, or territorial law.

1. Tire Purchases

Customers are responsible for reviewing their order carefully before completing their purchase.

This includes confirming:

• Tire size

• Tire quantity

• Tire brand

• Tire model

• Load rating

• Speed rating

• Seasonal application

• Other applicable tire specifications

If you are unsure which tires are appropriate for your vehicle, we strongly recommend contacting Shift Mobile Tire Services before placing your order.

Shift Mobile Tire Services may assist customers with tire selection; however, customers remain responsible for confirming that the tires ordered are suitable for their vehicle unless otherwise expressly agreed by Shift Mobile Tire Services.

Once an order has been submitted and payment has been processed, it may not be possible to make changes to the order.

 

2. Pricing & Payment

All prices displayed on our website are in Canadian dollars unless otherwise stated.

Applicable taxes, shipping charges, and other applicable charges will be displayed during checkout where required.

Prices and product availability may change without notice. However, once an order has been accepted and payment has been processed, the price applicable to that order will be handled in accordance with applicable law.

Shift Mobile Tire Services reserves the right to correct pricing, product descriptions, inventory information, or other errors on the website. If an error affects an order that has already been placed, we will contact the customer regarding the available options.

 

3. Shipping

Shift Mobile Tire Services ships tires to the shipping address provided by the customer at checkout.

Customers are responsible for providing a complete and accurate shipping address.

Shipping times are estimates and may vary depending on:

• Tire availability

• Shipping carrier

• Shipping destination

• Weather

• Transportation delays

• Holidays

• Other circumstances outside of Shift Mobile Tire Services' reasonable control

A shipping estimate is not a guaranteed delivery date unless a specific guaranteed delivery commitment has been expressly provided in writing.

If a shipment is significantly delayed or otherwise not delivered within a period required by applicable consumer-protection legislation, the customer's statutory rights will apply.

 

4. Shipping Damage

Customers should inspect their tires and shipment as soon as reasonably possible after delivery.

If a tire appears to have been damaged during shipping, the customer should contact Shift Mobile Tire Services as soon as possible and provide photographs of:

• The damaged tire

• The tire's packaging

• Any visible shipping damage

• The shipping label

Do not mount or use a tire that appears to have been damaged during shipping.

Shift Mobile Tire Services will review the situation and work with the customer to determine the appropriate resolution.

Nothing in this section limits any rights the customer may have under applicable consumer-protection legislation or applicable warranties.

 

5. Our 30-Day Tire Return Policy

Shift Mobile Tire Services offers a 30-day return period for eligible tire purchases.

Customers may request a return within 30 days from the original purchase date, provided the tires meet all of the return requirements below.

To qualify for a standard return, tires must:

• Be returned within 30 days of the original purchase date.

• Be completely unused.

• Never have been mounted on a wheel.

• Never have been installed on a vehicle.

• Never have been driven on.

• Not have been punctured or repaired.

• Not have been damaged.

• Not have been altered in any way.

• Remain in resalable condition.

• Include original packaging, labels, and documentation where applicable.

Tires that have been mounted, used, driven on, damaged, altered, punctured, or repaired are not eligible for our standard 30-day change-of-mind return.

Because mounting a tire can leave marks or otherwise affect its condition, a tire that has been mounted is considered used for purposes of our standard return policy, even if the tire has never been driven on.

 

6. Return Authorization

Customers must contact Shift Mobile Tire Services before returning any tires.

Customers should not ship tires back without receiving return instructions from Shift Mobile Tire Services.

Return requests should include:

• Order number

• Customer name

• Contact information

• Tires being returned

• Reason for the return

• Photographs where requested

Once a return request has been reviewed, Shift Mobile Tire Services will provide the appropriate return instructions.

 

7. Return Shipping Costs

For a standard customer-requested return, including a change of mind, incorrect tire selection, or ordering the wrong size, the customer is responsible for applicable return shipping costs unless otherwise required by law.

Original shipping charges may also be non-refundable for standard customer-requested returns, except where applicable law requires otherwise.

If Shift Mobile Tire Services shipped the wrong product, or the product arrived damaged or defective, please contact us before returning the tires.

Where Shift Mobile Tire Services is responsible for the error or where applicable law requires the seller to bear return costs, the appropriate return arrangements will be provided.

 

8. Inspection of Returned Tires

All returned tires are subject to inspection after they are received.

Shift Mobile Tire Services will determine whether the tires satisfy the requirements of this standard 30-day return policy.

A return may be refused if the tires:

• Have been mounted.

• Have been installed on a vehicle.

• Have been driven on.

• Show signs of use.

• Have been damaged.

• Have been punctured.

• Have been repaired.

• Have been altered.

• Are otherwise not in resalable condition.

• Are returned outside the 30-day return period.

If a return is rejected because the tires do not meet the requirements of this policy, Shift Mobile Tire Services may return the tires to the customer at the customer's expense, where permitted by law.

 

9. Refunds

Once an eligible return has been received and inspected, Shift Mobile Tire Services will process the applicable refund to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Unless otherwise required by applicable law, refunds for standard returns will be limited to the eligible amount paid for the returned tires.

Applicable original shipping charges and return shipping charges may be excluded from the refund where permitted by law.

 

10. Incorrect Tires or Incorrect Orders

If Shift Mobile Tire Services sends a tire that does not match the customer's confirmed order, the customer should contact us before mounting or using the tire.

Please do not mount an incorrect tire.

We will review the order and work with the customer to correct the issue.

If the customer ordered the incorrect tire, size, quantity, brand, or model, the order will generally be handled under our standard 30-day return policy, provided the tires remain unused, unmounted, undamaged, and resalable.

 

11. Defective or Damaged Tires

Our standard 30-day change-of-mind return requirements do not replace or limit any applicable legal warranty rights or manufacturer's warranty rights.

If a tire appears to have a manufacturing defect or other issue, customers should contact Shift Mobile Tire Services as soon as reasonably possible.

We may require photographs, order information, tire identification information, or other information necessary to assess the issue.

Depending on the circumstances, the appropriate remedy may include repair, replacement, refund, or another remedy available under applicable law or the manufacturer's warranty.

 

12. Order Cancellations

Customers should contact Shift Mobile Tire Services as soon as possible if they wish to cancel an order.

We will make reasonable efforts to cancel an order before it has been processed or shipped.

Once an order has been processed, shipped, or otherwise committed to fulfillment, cancellation may no longer be possible under our standard cancellation process.

If an order cannot be cancelled, the customer may request a return subject to our 30-day return policy, provided the tires qualify for return.

Nothing in this section limits any statutory cancellation rights that may apply to a consumer under applicable law.

 

13. Statutory Consumer Rights

Shift Mobile Tire Services' 30-day return policy is a voluntary return policy offered by our business.

It does not replace, restrict, waive, or limit any rights or remedies that a consumer may have under applicable federal, provincial, or territorial legislation.

In certain circumstances, consumer-protection legislation may provide cancellation, refund, replacement, warranty, or other rights that apply independently of our standard return policy.

If applicable law provides a consumer with a right that is greater than or different from the rights provided under this policy, the applicable legal right will apply.

 

14. Online Order Information

Because tire purchases are made online, Shift Mobile Tire Services will provide customers with appropriate order information and confirmation documentation.

Customers should retain their order confirmation, receipt, and applicable terms and conditions for their records.

Where applicable law requires additional information or a copy of the contract to be provided to the customer, Shift Mobile Tire Services will provide that information in the manner and within the time required by law.

 

15. Customer Responsibilities

Customers are responsible for:

• Reviewing their order before submitting payment.

• Providing accurate contact and shipping information.

• Confirming the correct tire size and specifications.

• Inspecting tires upon delivery.

• Not mounting or using tires that they believe are incorrect or damaged.

• Following return instructions provided by Shift Mobile Tire Services.

• Returning eligible tires within the applicable return period.

 

16. Applicable Law

This policy is intended to apply to customers throughout Canada.

Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that apply in the province or territory where the customer resides.

Where provincial or territorial consumer-protection legislation provides mandatory rights, those rights will take precedence over any conflicting provision of this policy.

 

17. Contact Us

For questions regarding an order, return, refund, damaged shipment, incorrect tire, or cancellation request, customers should contact Shift Mobile Tire Services through the contact information provided on our website.

Please include your order number whenever possible so that we can assist you as quickly as possible.

Shift Mobile Tire Services

Online Tire Sales & Shipping

Canada